Terms of service

Welcome to Topaz Berlin (“we”, “us” or “our”). By accessing or using our website and services, you agree to the following terms and conditions of use. Please read carefully before making a purchase or using our website.

1. Acceptance of the Terms

By using our website, placing an order or engaging with our services, you agree to comply with these Terms of Use, our Privacy Policy and any other policies we publish.

2. Eligibility

To use our Services, you must be at least 18 years old or have the legal capacity to enter into contracts in your jurisdiction. By continuing to use it, you confirm that you meet these requirements.

3. Product information

We strive to make product descriptions, images and pricing information as accurate as possible. However, we cannot guarantee that all information is always complete, current or error-free.

4. Orders and Payments

  • All orders are subject to availability and our acceptance.
  • We reserve the right to cancel or refuse orders at our discretion.
  • Full payment is required at time of purchase.

5. Shipping and delivery

  • Shipping costs and estimated delivery times are listed in our Shipping Policy.
  • Although we make every effort to meet delivery deadlines, delays may occur due to unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

  • Returns are accepted under the conditions set forth in our Returns and Refunds Policy.
  • Items must be returned unused, in their original condition and within 30 days of delivery.
  • Customers are responsible for return shipping costs unless the item is defective.

7. Intellectual Property

All content on our website, including images, logos and text, is protected by copyright, trademark and other intellectual property laws. Unauthorized use, reproduction or distribution is strictly prohibited.

8. Limitation of Liability

We are not liable for any indirect, incidental or consequential damages arising from the use of our website or products. Our aggregate liability for any claim is limited to the purchase price of the product.

9. Data protection

We respect your privacy and treat personal information in accordance with our Privacy Policy. By using our website, you agree to the collection and use of your information as described in this policy.

10. Changes to Terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page on the revised date. Continued use of our Services following the posting of changes constitutes acceptance of the updated Terms.

11. Applicable Law

These terms of use are governed by the laws of the United Kingdom. All disputes will be settled before the competent courts in  the United Kingdom.

12. Contact

If you have any questions about these Terms of Use, please contact us at:

  • Business name: Topaz Berlin
  • Address: 34 Walsham Close, London, England, N16 6QF
  • E-mail: support@topazberlin.de
  • Opening hours: Monday - Saturday: 8 a.m. - 6 p.m., Sunday: Closed